Business Coach and Business English teacher
Grow your business | Grow your career
Detachment Everyone likes a little bit of concern and a show of interest, and this is why customer service should never appear to be disinterested in a clients likes, dislikes and even their personal details like profession and family. Always take care to listen to them and never presume to know their mind. And remember presuming and trying to provide […]
» Read moreHow do you treat the cleaner at work? Or the cashier at the supermarket? Do you scowl at them because you believe that you are superior to them? Would you not give them the time of day? Why, oh why? Does it really make you feel good about yourself? Do you HAVE to put them down in order to feel […]
» Read more“A smooth sea never made a skilled sailor” This probably means that a rough sea will be able to make a skilled sailor. Why would that be? Well simply because one does not gain real experience when things are going right. When every thing goes like clockwork, runs smoothly, customers stream through your doors, profit increases yearly, your role is […]
» Read more“If you have integrity, nothing else matters. If you don’t have integrity, nothing else matters.” — Alan K. Simpson “The supreme quality for leadership is unquestionable integrity. Without it, no real success is possible.” President Eisenhower Every customer wants to do business with people they can trust. Leaders should continuously ask stakeholders (shareholders, management, staff, community) for feedback on how […]
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